Around the beginning of the summer of 2015 I contacted Environmental Landscape Associates, Inc (ELA) in Doylestown, PA, regarding a water feature I was contemplating for my back yard in Bucks County, PA. I met with their water feature manager who discussed and explained various options to me. After visiting my property to discuss the project further, ELA provided a written proposal to me that included a drawing of a small waterfall with a bending stream into a small pond. The total footprint of the water feature was approximately 8? x 13?. The proposal and the design were acceptable to me except for the proposed aquatic plants. We discussed the choice of plants through emails and I instead chose different aquatic plants that were not listed in the original proposal and ELA agreed to use my recommended plants. I gave ELA a $2,500 deposit on Aug 27, 2015 when I accepted the proposal. The installation of the water feature started on Sept 8, 2015 and the installation was completed on Sept 10, 2015 and I paid the $3,415.70 balance due. I will note that despite the emails I exchanged with ELA regarding the types of aquatic plants they still brought the wrong plants for the water feature. Missing that detail should have indicated to me their installation work was not detail oriented. Unfortunately, I paid ELA too early because the very next week on Sep 18, 2015 I informed ELA that the water feature was not retaining water and appeared to have a leak. In the 10 days since the installation the water feature lost approximately 3 inches of water and required me to refill it with the garden hose. Over the next 5 weeks ELA sporadically worked on my water feature to fix the leak, but they had no success and admitted they were stumped. At this point they left my water feature in a partially excavated state. More than 2 weeks passed without ELA contacting me about their plans to fix the leak so I gave them an 18-day deadline to fix it. No one from ELA showed up at my property during that 18-day period to work on the water feature or in the 10 days since the end of the deadline, which makes it nearly 6-7 weeks since they last attempted to fix the leak. Needless to say, my water feature is still in a partially excavated state and every week or two I now have to fill the water feature with the garden hose. I give ELA a failing grade of D for installing a defective water feature and my advice to those who may still want to use ELA for a water feature installation is do not make your final payment until 2 weeks after the installation is complete to ensure it does not contain any leaks.