I received estimates from two other plumbers (up to $6k+, which would have included complete new plumbing, new tiles and new flooring) because the plumbing system in the house is so old. Joe told me the same thing as extreme possibilities, but he also said that he'd try to simply clear the stoppage, first, which he did. It took perhaps 15 minutes, he kept running up and down to my basement to make sure the drain cleaner was going through the lines, and within that period of time, everything totally cleared. Because this is an older home, the first two plumbers were reluctant to use a plain drain cleaner, advising that it would probably not work. I used Joe some years ago (when his company was JAG) to install my new kitchen faucet, and was very happy with his work then, too. Any future plumbing work, I will definitely call him!!