This project started as a DIY for my husband and I, so we had already purchased most of the materials required for the job. Due to timing limitations, we decided to outsource the remainder of the job, post demolition. Bryan and his wife came to give us a quote; they wrote down all of the details and returned an estimate to me within a couple of days. While at my home, he made recommendations, including items that he thought should be replaced, and items that we'd have no problem doing on our own. Since the price was reasonable, and Bryan really seemed to know what he was doing, we quickly agreed to the contract and were on the schedule for less than a month later. All of the gentlemen who came to the house to perform the work were very courteous, respectful, and responsive to any comments I had. They arrived every morning sometime between 9:00 and 10:00 and stayed until anywhere from 6:00pm to 8:30pm. They were very respectful of my home and clearly made efforts to remain non-intrusive, which was much appreciated since I was working from home during those days. Throughout the process, Bryan really demonstrated dedication to completing the job correctly. For instance, during our research, my husband and I missed that the mastic used with Schluter Kerdi needed to be unmodified. Bryan recognized this error almost immediately and supplied unmodified mortar so that the job could continue. A second issue, also with the kerdi, was that the corner membrane didn't seem to be sticking to the wall correctly. Instead of just reapplying mortar and moving forward, Bryan took the time to call the manufacturer to make sure all of the proper steps were followed during the install. I don't believe every contractor would've taken those steps, and as a person who is unfamiliar with the whole remodeling process, I was really grateful we had chosen someone who sincerely cared about the quality of the final product. There were a few hiccups in terms of timing; the job took two more days than originally anticipated. But Bryan took the time to explain to me what was causing the delay and when he thought the job would be finished. I communicated with him almost daily (I'm a bit crazy like that), and he never seemed frustrated to hear from me. When it came to reconcile the estimate with the final costs, Bryan was really reasonable. Despite the extra time his staff spent on the project, he only charged me $106 over the estimate, which included supplies like the unmodified mortar previously mentions and spacers. I'm pretty positive that two days extra for two contractors to be at the house did not equate to that, so I was again grateful to have chosen Bryan for the job. Based on our experience with him, we will definitely be using him on future projects. He's already coming out in a few weeks for a quote on our second bathroom, which I'm sure will look just as great as the first! Thanks Bryan!!!