My basement sewage ejector motor failed and sewage had backed up into my basement shower stall and toilet. Phil responded within 24 hours [less] and assured me over the phone that he did sewage ejector work [many plumbers do not]. We set a date/time, he called the day before to confirm and arrived 15 minutes early. He inspected and said to consider a replacement pump. We agreed, and set a price. He vacuumed out the sewage from the failed pump, the shower stall and the toilet. He went to get the pump, came back within the time stated and installed it. He did not clean the toilet or stall but only after I told him I would do it [I used to be a cleaner]. I felt I was well-treated, informed and making the decisions. I would consider using his service again.