We hired Avalon Flooring to install laminate flooring in our family room. During the estimate, I advised the estimator Tim Brown that the concrete floor needs to be leveled in some areas and to include leveler in the estimate. The installers arrived a couple of weeks later and installed the floor, but did not use any of the leveler material and the floor remains unleveled. When we called Tim about the floor, he left us a recorded message that they used four of the five boxes of leveler and said "We can't re pour your floor for you" in a sarcastic manner. We left several messages for Tim to call us back, but he chose not to provide us with that courtesy. We called his supervisor, but again we're faced with more sarcasm and criticism. Numerous calls were made to Avalon and numerous messages were left to call us about the problem, but went unanswered, leaving us very frustrated. It appears that once they have your money, they want nothing more to do with you. The installer returned a week later to see what could be done to correct the problem. He confirmed that the leveler was not used and provided that in writing. He picked the unused leveler boxes up and returned them to Avalon. Only then did Avalon acknowledge the fact that the leveler was not used. Our bill was later adjusted to reflect the work done and material used. There was no apology, just sarcasm and criticism. They treated us like we were second class citizens. We will not be a returning customer and can not recommend them to anyone.