I originally hired these guys to do a Spa purchase and install. The first problem I ran into was the need for a crane to hoist the spa on to the porch. After discussions, I had to find the crane operator and make those arrangements. Once the spa was ordered I waited about a month before it arrived. During that time I had to chase after Morton Electric for a status. Apparently they went away on vacation and forgot to alter their answering machine to let customers know. The tub delivery was another problem. They were supposed to call before arriving and I was told around 6pm. At 8:30 pm I heard a noise in my yard and went out to see what was going on. The tub was being dropped off at the end of my driveway... no one announced themselves when they arrived and there was obviously no phone call. The next day the crane people came to put the spa up. First there was an argument over who straps the spa to the crane and who guides it on the porch into place. After some huffing and puffing Morton Electric finally assisted with the crane straps and the spa was up on the deck in no time. Once it was up, there was the electrical to do. Everything was run from the tub to the main panel in the basement. At first they tried to get the other electrician (basement renovation) to do the final hook up, but I wouldn't allow it and made Morton Electric finish the job they were paid for. After they finished they forgot to call the 3rd party electric inspector and I had to chase them down for that. Part of my order included a hydrolic lift for the cover. When they did the install, and I asked about the cover, everyone was confused and had no idea what I was talking about. 2 weeks later I received the lift from them (after chasing them down again with phone calls) only to find out it doesn't fit right and they have to come back with some parts to fix it. Well, 2 weeks after that I'm calling and they promise to call me back and don't. I STILL haven't heard from them regarding the lift and I've COMPLETELY GIVEN UP on any hope they will actually finish the job. Not only have they been unprofessional the entire process, it has been a constant battle to get them to show up by appointment without griping and moaning about it. CONSTANTLY they ask "Can't we just come out and do the work when we have time?" I highly recommend DO NOT USE THESE GUYS. 30 years in the business and they can't return a phone call. UPDATE 7/15/2013: I got call from Morton Electric this morning. Apparently my post here on angies list FINALLY got their attention. Instead of taking the time to address the problems, fix the issues and get my review to be updated as a result in a POSITIVE manner, they made things FAR WORSE. The call started with "We are coming to pick up the cover." When I asked why? First it was "They don't make a cover lift that fits your hot tub." When I asked about the attachment pieces they apparently were supposed to have ordered the response was "Well, your Angies List post wasn't very nice." at which point I asked "Is it they don't have a lift or is it you don't like my Angies list post so you are going to just ditch the job?" The conversation eventually devolved into two people shouting at each other before I told him to go F himself and hung up. As far as I'm concerned they can take their cover, but they are going to have to call to make an appointment to pick it up. Something tells me they will just show up like they always do. You would think a company trying to improve their standing on this service would make efforts to address the problem rather than make things worse by treating the customer so poorly. After looking at a review from February that was so poor, I am wishing I had waited to see more reviews and saved myself so much headache.