On Tuesday, January 6, 2009, I left a message with Susan for someone to return my call to schedule an appointment for an estimate. Susan stated Andy was available Monday, January 12th but she needed to verify his availability. On Wednesday, January 7, 2009, called Andy's Plumbing and Heating again approximately 5:30 pm-twice my phone call was disconnected. On Thursday, January 8, 2009, I contacted Andy's Plumbing and Heating again and spoke with Susan. I told her the service I needed and provided an address. Susan stated that Andy services my area and that he will call me back to schedule an appointment. Andy was still available to visit my home on Monday, January 12th. On Saturday, January 10, 2009, Andy called and asked what service I needed, the location of my property, and my availability. I answered his questions and Andy promised to call back to schedule an appointment. Today is now Wednesday, January 14th, and I have not heard from neither Susan nor Andy.