Alex called us back the same day that we called and arranged to come give an estimate a couple of days later. We were pleased with his thorough explanation of what he would do and what he suggested, so we felt comfortable giving him the job. Unfortunately, there was a miscommunication about one room-rather than put some lights on the 3 way switch, he kept the lamp and added two switches. This would have been minor, however, the new light switch box is completely uneven from the original. There are 2 other light switch boxes that are askew, and I understand that old houses have issues, but I think he could have consulted with me prior to cutting the wall. I was home the entire time. He also said that he put a new circuit for one room, and I do not see a new one in the box. The lights themselves look good, but unfortunately, they highlight the fact that we our first floor no longer has any light switches at the same height. In my opinion, it looks ridiculous. When I asked if he would be able to straighten them out, he became defensive, which only adds to my dissatisfaction. His estimate was not the lowest that we had, but we thought his reputation was worth it.