I was impressed immediately with ECC, Inc. I emailed them a request for a quote and received a phone call from Tony 20 minutes later (on a friday night) to set up an appointment and he was more than willing to work around my work schedule. After looking at my equipment, Tony explained which unit would work best for my home (which was nice considering other companies were trying to sell me bigger, more expensive units). I received a quote by the end of that day. On the day the work was completed, Tony arrived early and worked a long, hard 8-9 hours. It was a pleasure doing business with ECC, Inc. From start to finish, they did not disappoint. I would highly recommend ECC, Inc. for all your heating and air conditioning needs.