First received estimate via email, which included the crown moulding coupon. This was about a month in advance of the scheduled date for the work. Joe contacted us a few days before the date to go over details and ask if an earlier date would be possible, but unfortunately that did not work for us. (He was able to keep the original date, thankfully.) At this time, we also realized that we had misunderstood the terms of the coupon. The moulding was pre-purchased by us, but the coupon includes the cost of materials. The moulding also exceeded the limits of the coupon in terms of level of detail (dentils) and face width, but Joe agreed to keep the original coupon price since material was pre-purchased. Advice to coupon redeemers on Angie's List: READ THE FINE PRINT! Joe arrived on time on the scheduled day with one other worker. They laid out ample floor cloths, set up equipment in the backyard and got to work. Unlike some contractors we've had, they did not set up a radio and were rather quiet throughout the day. By late afternoon, they had nearly finished but Joe had to leave for some evening estimate appointments. They did a very good job of cleaning up. He returned the next day to do touch ups, so what was originally proposed as a one day job turned into 1.5 days. Overall the quality of work and the experience was great. I was a little surprised that the trim work was done free-handed -- no tape or other tools were used to achieve perfectly straight lines. This is apparent upon close inspection, but otherwise unnoticeable. The extension of the job into two days was not a problem for us, but could have been an issue for other people unable to be home another day. Nevertheless, we were very pleased and would definitely hire him again.