In good faith, I signed up for their Advantage plan at the time I made the call for service for a broken AC. I relied on their expertise and guidance to decide a course of action. After paying almost $500 for "repairs" the system worked for about 12 hours. A person showed up to provide an estimate for a new system and stepped into my home without offering to put on a mask. (He also choose to immediately address me informally with a nickname) He then proceeded to tell me that new coils were not an option because I did not have enough clearance so I would need a whole new system. (2 other companies have both confirmed this is not accurate) Their estimate came in over $2,000 more than the 2 other companies. When I called to cancel my Advantage plan, discuss the estimate and share my bad experience, this "Christian" organization said they would have to deduct an additional $99 from my refund for the "discounted" services I received. While they may be technically "right" by the wording on their contract, in principle, they should have made an exception. If they had, I was willing to still consider them. Instead, I am tearing up their bid, deleting their contact from my phone and making sure when I am asked I share my HORRIBLE experience with this "Christian" organization. They should be ashamed.