Start to finish, one of the best contractor experiences I've had! I called to request an estimate, and Cyndy promptly scheduled it for the following day. She and the customer service team were always extremely helpful and efficient. Mike called the morning of the estimate to confirm our appointment, and arrived right on time along with an assistant. I authorized them to perform a home wiring assessment for a small fee that would be applied to future work if we hired them. After about 1.5 hours, Mike asked me to walk around with him to review their findings. The next day he emailed me an explanation of their findings with supporting photos and a detailed services proposal. To that point and in all of our follow-up phone calls and emails, I found Mike to be highly knowledgeable, reliable, and responsive. Brian and Jim, the electricians assigned to our job, were outstanding. They were punctual, professional, and accommodating. They were conscientious about protecting our belongings and cleaning up at the end of each day. They answered our questions patiently and thoroughly. And they were flexible when we requested changes. Generation 3's pricing was comparable to other proposals we received. We chose Gen 3 because we thought they'd provide the best service and quality, and they exceeded our expectations.