Just wanted to acknowledge the techs, especially Matt, from Calvert Commercial HVAC, for diagnosing what the issue was with the salon HVAC unit and repairing same. The hole was caused by the wire laying on top of the copper tubing, and as you can see the wire's sheathing was missing. Hole repaired, wire repaired, salon now toasty again. It always pays to get a second opinion. Once again, thanks Matt and Rich, for a job well done.