The serviceman came out when scheduled and assessed whether the garage door could be repaired. He estimated $80 for the repair and $1,300 to replace the entire door. We chose the repair. He did not have the parts in his truck to do the repair then, so he came back the next day. He repaired the door, as per the estimate, and also informed us the cables were fraying. Thus, we had him replace the cables as well for a minimal charge. Overall, we were very satisfied and would call them again.