Last summer we had a rat that would come and visit our kitchen cabinet at night, looking for food. Fortunately, it never made it out of the cabinet into the house, but nonetheless we called Citywide to have it taken care of. Howard was prompt, friendly, knowledgeable and persistent. He also seems to truly take great satisfaction in his work. He spent a lot of time investigating our house and the possible route of entry for the rat, returning several times at no extra charge to ensure that the problem was taken care of, and was also very communicative by phone as well. Along the way, he told me many amusing stories of other pest infestations to make the situation less unpleasant. Over all a great experience.