When my husband and I purchased our house, we knew of a few areas in the basement where puddles would form without the dehumidifier running during rain storms. Add to that the fact that we don't really have a slab, just a thin concrete "floor" that was originally a dirt floor, and we wanted to get the water problem taken care of sooner rather than later. I originally hired this company for a $99 crawl space encapsulation deal. While I don't have a true "crawl space," we eventually agreed that they would install the plastic membrane under my kitchen and also replace the old insulation. My kitchen floor DOES feel warmer and I am happy to prolong the life of that space. I also had Chris give me an estimate for the basement water issue. Having had other basement guys give me quotes, I knew what to expect from the scope of the project (french drains around the ~86 foot perimeter, a well and sump pump installed). Chris was really nice and great at explaining the work, and I found the price to be very fair, and far less than some other companies. When Chris emailed my quote I was told if I signed the contract within 5 days I could choose a battery-powered or water-powered backup for no charge ($750 value). This obviously spurred me to sign the contract rather quickly. Unfortunately, after installation, I discovered the team had not installed the back up system. The team lead called Chris, who was able to find the original email offer and admitted to his mistake (that he had not included it in the work order when the team went to buy supplies for my project). We basically ended up splitting the cost of the back up. The team came back for an extra day, and Chris basically paid for the supplies, while I paid labor to install it. I ended up getting the $750 value for around $225. I'm not TOTALLY happy with the solution, but I admit it seemed somewhat fair. As for the work, I am pretty happy with the project. The team lead (Jamaica) had me look at items and explained it to me (where the walls were brushed of the drylok that was falling off, how the sump pump works, how the back up works). They had to bring supplies and materials in and out of my back door, through my kitchen and dining room, and they covered the floor and cleaned up pretty well after themselves, which is no small feat when removing buckets of concrete and dirt and then adding buckets of gravel and cement. My husband and I moved most of the items in our basement to the middle before work started, and the contractors moved the heavy work bench and the washer and dryer, and also covered all of our belongings with plastic. They were courteous about taking care with the almost 100 year old stone laundry tub that I have an unexplained fondness for, and which they had to dig around/under. Jamaica is also a plumber and was able to fix a few things I needed and had been holding off (but were somewhat related to the water management project in both the basement and crawl space). Overall, I thought it was a good value, and that the contractors were professional and easy to work with. Obviously I hope I don't have to call them again to work on the basement, but I would recommend them to others.