It had been over a year and we have three dogs. So, our carpets sorely needed to be deeply cleaned. Walter was extremely accommodating when I needed to reschedule the first appointment on short notice. On the day of the 2nd appointment, he arrived promptly at the agreed time and quickly got to work. His method is very effective. He first thoroughly scrubbed all areas to loosen up the dirt. Then, he came back through with a 2nd machine to steam the areas. After he was done, our 10 year old, pet stained carpets were like NEW! Amazing job!! I will absolutely have him back and would wholeheartedly recommend Live By the Brush to anyone in the market for carpet cleaning/steaming. Fantastic experience!