Andrew was a pleasure to work with. He is very courteous and took went the extra mile to ensure that I knew the ins and outs of all the projects that I asked him to complete. The last thing he is looking to do is squeeze a few bucks out of his customers. To illustrate, he wasn't satisfied after steam-cleaning and scrubbing our master shower as he was not able to completely remove the efflorescence mineral deposits off our shower floor (something that I've read up on is nearly impossible to do). Instead of just charging me what the original quote was, he knocked off some money, though I told him he didn't have to. Hoping that all my new caulk and grout holds up for a long time, but when they eventually do need a touch up, I'll be calling Andrew.