The crystals were packaged individually in chandelier. Instead of asking me whether it should be unpacked prior to of after putting it up, employees proceeded to start unpacking it once had placed very high up. Only when I asked what was going on, was I told that I should consider call a handyman to unpack the chandelier since it would be cheaper. I did call my handyman and ended up paying him about 350 dollars as well. He was exhausted by the end of the process since he was up on the ladder while removing the packing. He discovered the light was not working so we ended up keeping the rented ladder another day, with another 40 dollars expense. We need to get a new light bulb to see of that was the issue-it wasn?t. The fixture in the kitchen is oriented the wrong way because no one bothered, even though I was home, to ask me how I wanted it oriented. The Nassau guy insisted it could not be reoriented. So I had paid 1330 dollars (900 dollars to Nassau, 350 to the handyman and 80 for a ladder for 2 days), and was stuck with a chandelier that is not working in the foyer. They offered to ?fix? this at a discounted rate. Since then, I have had to get a whole new different chandelier (returned the original one bc light was blown-amazing that it was not picked up when installed!! ) and paid another electrician to orient the kitchen light the way I wanted it to begin with-It clearly was doable!).