Thr installer, Ron, arrived in a timely fashion. He was very professional with a good sense of humor. Removal was done quickly; installation took a while longer due to the scope of the work as a result of the original door being non standard. Ron managed to do a great job that also looks very good. The door itself is easy to use, draft free, and solid. I recommend Integrity Window & Door based upon it's professinal approach from quoting to accommodating a narrow window for installation and the actual installation.