How did it go overall? It didn't "go" ... at all !! I called McHugh's Plumbing around dinner time on Sunday, during their advertised work hours, and explained my emergency. Yes, it's a holiday weekend (but it's the weekend, and not the holiday), and they state 24 hour emergency service on Angie's List, and their own website says " we are available 24/7 and on holidays". I waited for a while but I didn't hear back (even to say they couldn't come out) so I eventually made other calls. One professional company returned my call within 10 minutes to say they had a lot of emergencies and couldn't accept another call that night, and another company responded, within 15 minutes and came out that evening - happily and professionally. Mr. McHugh did eventually return my call but not until the next morning. He had been out of town for a few days and returned at 11:00pm the previous evening, and was tired. Everyone is entitled to a vacation, but if this was a professional company and the owner (only employee?) chose to go away for a few days without checking messages, the right thing to do would be to arrange for someone to cover the work, or say something on their answering machine message to let people know they were unavailable for a few days, but this didn't happen. Both of the other companies I called know how a good company does business, keeps customers, and maintains positive reviews on Angie's List. McHugh's advertises availablilty 24/7 with 24 hour emergency service, but doesn't actually do what he advertises. Do you really want to depend on a company like this?