Very disappointed to have to write this review, because when the team has done work, it's been excellent. Also, Jon and Terry are both very nice. However, getting in touch with them and scheduling a time to get them to come and perform work has been impossible. We got our windows replaced June of 2017, and I called them in August of 2017 to get a quote for painting our outdoor trim, patching some holes in our garage and re-laying/cleaning the floorboards in our attic. Terry came by, looked and I never heard back. Took me two months to get in touch with Jon, who said Terry can't give quotes, so he came out. I still don't have a quote, and have followed up multiple times over email and the phone, leaving voicemails that go un-returned. We still don't have a quote or a work plan. Very disappointed, but we're going to have to take our business elsewhere.