Roofing project for 24 squares, complete tear-off, GAF Timberline (architectural) shingles, ridge vents, synthetic felt, Ice & H2O barrier 66" wide & chimney counter flashing. Getting an estimate has become very difficult recently. There is a greater chance of success if the contractor has an office staffed by a secretary. Unlike some contractors, who are no-shows & no-calls; or if they do show up, are unapologetic about being 40 minutes late; Sean (estimator/project coordinator), was punctual. The emailed proposal arrived in 1 day. Sean was open to suggestions in clarifying proposal details. There was no fussing about accepting the Angie's List coupon. He was methodical in his explanation about the materials to be installed & the GAF System Plus Warranty, which is more extensive than the basic coverage. Sean promptly replied to questions & accurately estimated the wait time to the start date (2.5 months) & project duration (a little over 3 days). No down payment was required upon proposal acceptance, which is a good sign of a well run business. Another reassuring sign was the 10 year workmanship warranty. Sean emailed the certificates of liability & Worker's Compensation in a timely fashion. Dustin & his crew of 6 were personable & polite. Work began at 7:15 a.m. & ended at dusk. Cleanup was good with tarp protection of the shrubs. When an outdoor light bulb was damaged, the crew member took responsibility for it & offered a replacement. Given the crew's honesty & industry, I reciprocated with a few tips about saving for retirement. Warranty registration & a copy of the GAF Weather Stopper System Plus warranty arrived 1 week after project completion. Jenni did all the warranty paperwork.