Rob is a nice guy. He's the kind of guy who feels like a friend and I trusted him with my property, gift cards for purchases, and to do a quality job at a fair price. I choose Rob based on his Angie's list referrals and the fact that he was the only contractor who responded and followed up to my query. The tough part about working with Rob is that he is a solo operation (most of the time) so we had to wait several months for him to be available for the job. Fortunately our timeline was flexible so it worked out for us. He did a nice job by calling each month to let us know the status of his other projects and when we might expect to get started. When he started he actually had to take a few days off because he came down with a cold, but again he had good communication skills to let us know when he could resume. This is the challenge of hiring an owner/operator. He did a nice job in retiling our main bathroom. The house had its original tiles on the floor and walls from the 1960's which he had to dig up, smooth out the base, and lay down new tiles. He also installed a new bathroom vanity, 2 mirrors, new light fixture, & towel racks as well as painted the walls and ceiling. He did break the top on our toilet when he moved it out, but he was diligent in getting a replacement part to fix it. He was very good about keeping the worksite in good condition and minimizing the impact it had on other parts of our house. He disposed of garbage, and his fee was much more reasonable than for is to pay our trash service. He then proceeded to do our 2nd bathroom in the basement which was a total redo. This first included ripping up carpeting and removing all items. He put in tiles on floor and around shower, built a shower, installed toilet, vanity, mirror, fan/light, ceiling tiles. He did both bathrooms in 2 months as well as a few other projects including fixing a hole in the ceiling of our kitchen. And Turing in a new storm door. We went over budget which I wasn't as happy about but that was mostly because my husband and I wanted some more expensive items than we initially planned. But the result is we now have 2 beautiful bathrooms the way we wanted and we can enjoy using. Working with Rob is easy. We setup payment plans to spread the payments out over the schedule of the project. His rates are fair and he only bills you for his working time. The projects took lots of time and used skills we didn't have. Rob did so much and was always upfront and honest. I will definitely call Rob for future work.