(1) Reaching out to them and making an appointment was swift. The assistant over the phone was quite professional and we agreed on the scope of the work. (2) The team arrived early in the morning and they looked quite professional. The truck, their uniforms, etc. were all professional looking. (3) They removed the agreed amount of junk and left a clean area. (4) The only part I got little upset was the realized pricing. When I made the appointment I was thinking we agreed on the volume of the debris, condition of the debris and resulting price. When the team saw the job they quoted a price that was significantly higher and I had to initially decline the service. At the end, we agreed that a truckload of junk will be removed at an new price. I believe it was possible to give a precise volume of the junk in cubic feet and highly detailed condition of the materials. I provided all the details and honestly expecting the final price to be quite close to the initial estimate. I got upset when the final quote was quite more expensive than initial quote. I suggest them to improve their method of providing the initial estimate. For instance, they may ask for more details (clients should provide as much detail as possible to get the best quote).