Maddox sent one plumber and he flushed the water heater (I had just done it 6 months previously) and put a bigger "faucet" on it to flush it faster next time (still no hot water on both ends of the house). Then he said I needed new elements in the electric water heater. Maybe so, so I let him replace the elements (still no hot water on both ends of the house). Then he put a flexible red hose and a mini tank on top of the water heater. I don't know what any of that was suppose to do and still don't (but still no hot water on both ends of the house). Then he checked my holding tank (I have a well) and the pressure switch and said the diaphragm in the tank wasn't working right and this would cost some money to replace the tank and switch. I believed him (although I knew this "fix" would not bring me hot water to both ends of the house). It might give me better water pressure, but not more hot water and certainly not hot water on both ends of the house. So off he goes to find a tank. A few hours later he and a technician came back and replaced the tank and switch (still no hot water on both ends of the house). Then he told me, if I replaced all my electronic faucets, I'd get more pressure. I like my electronic faucets and...what does that have to do with getting hot water on both ends of my house? I asked for the costs thus far and I started asking the company online for a bill; I was told by the guys it would be around $1800. I should have quit while I was ahead??? Anyway, a week or so later, Maddox sent a different plumber and a technician. (The first group was out of ideas...I said it was a puzzle and to send someone who could solve a puzzle...I guess they didn't believe me.) This plumber told me he'd have to cut holes in the walls on the north end to see what had been done when the house was built and to test the system. The first hole...wrong wall/no pipes. The second and third holes gained them access to the shower pipes and to one sink in one bedroom. They tested the system and told me the line was kinked and that they'd have to cut holes in the ceilings in five rooms to install a new line. My ceilings are 11-15 feet tall and each room is painted/accented with several different colors and I could just envision having to repaint these rooms to match texture/paint/accents, so I declined. Anyway, that was going to run another $2000 (plus the cost to repair all the holes/texture/paint/accent/etc.) and the bill was already at somewhere around $1800 before these two guys came. They looked at re-routing the line outside, but my property is solid rock/concrete/patios/ponds/etc., so that wasn't going to work. How about change out the faucets to regular ones and you'll get more pressure? I told them that before I did that I'd contact Delta and have them send me new electronic ones since I have a lifetime warranty. I asked about re-routing the line (although the risk of it freezing is very real where I live) over the roof. I was told that wasn't a good idea and they left. They did give me the number of a guy who could fix the holes in my walls. I called that guy, set up an appointment, but the guy never showed. Then I called Delta, the only good thing that happened during this exercise; they sent me five new electronic faucets! I love Delta and I love my new touch electronic faucets, and yes, I have more pressure...but still no hot water on both ends of the house! I did not hire Maddox to replace my faucets. I hired a handyman I found through another service (not Angie's) to take out the old faucets and to install the new and to fix my walls. That was only $475; I'd hire him again. Then someone called me from Maddox (I think it was the owner) and asked me if the problem had been fixed. NO. Then he asked me if I'd been keeping track of the hours, and I should have known better, I told him, "no". Right after I told him no, I knew I was in for a big surprise on the bill. Then he told me they could run a line over the roof and it'd be about $1800, maybe more, maybe less. I told him I was told by his guys that that was a dumb idea. I told him I was looking at installing under-the-sink heaters and he told me that was a dumb idea (he really said it wasn't a good idea...these units require too much maintenance). And that's where we left it. The bill was finally sent to me by e-mail after this conversation...$2862.25! I paid it and went in to shock. Since this time, whenever the holding tank fills, I turn off a faucet, flush the toilet, etc., the pipes bang in my walls. I would have called Maddox to fix it, which they should have done under warranty, but bottom line, I don't want them tinkering with my plumbing. I've also hired another plumber to check out my pump/holding tank in my wastewater treatment system (separate issue). When he comes back to install new faucets on the outside of my house for my irrigation system, I'll have him adjust the pressure switch on the holding tank; that is probably all that is needed to stop the pipes from banging. I just don't want Maddox to do it; I can't afford Maddox! And then, I may have him suggest a solution to my hot water problem. I also want him to tell me what Maddox did, to include the red tubing and the up-side-down tank on my water heater. I also want to be sure my passive solar system is still hooked up to the water heater. I think it was unhooked for the up-side-down tank??? The guys Maddox sent were friendly, nice guys and I believe they are decent plumbers. So, in a way, I hate having to submit this review, but the truth is, I got charged a heck of a lot of money for stuff I may or may not have needed, and most importantly, my problem, no hot water on both sides of the house, is still not fixed.