We solicited estimates from various painting contractors after our initial stucco/paint started to fail, less than 10 years after we were in our new home. Our building contractor contacted the original painting contractor who bid on the job and offered a 10 year warranty. Ironically, that company was unwilling to stand behind their original less-than-10-year old job, so we declined to hire them again. Engel Coating was not the lowest bidder, but had come highly recommended by a local realtor whose son is also a respected building contractor. A second unrelated recommendation had come from a house inspector whose services we had used when refinancing. Engel Coating also offered a 10 year warranty. The job was completed in November, 2009. Initially it looked good, but within 2 years, it looked awful. There were lines and cracks and sags all over the house, the color was horribly streaked and the fading was so severe it looked as if the north and south sides of the house had been painted two different colors. We contacted Engel early in 2012, and the nightmare began. The product was Kwal, and Kwal agreed that the product had failed. Kwal was willing to supply replacement product for free, but would not pay for Engel's labor. We went round and round and round. Kwal showed us their warranty - their agreement was to provide replacement product. Engel was holding out for them to pay for the labor. We sympathized with Engel, but as far as we were concerned, Engel had provided us with a 10-year warranty and would have to work it out. Getting anyone to communicate was like pulling teeth. We sent email after email. We were even approached by another customer who had had a similar experience and wanted us to join him in a lawsuit. We declined. After over a year of getting nowhere, in the fall of 2013, we received a call out of the blue that a crew from Engel was on their way to our house that very day to pressure wash it to prepare to repaint it. We we very surprised and pleased to finally have some movement. Engel had agreed to pay for the labor and Kwal would provide the materials. So after nearly 2 years of wrangling, they were going to honor their warranty. The crew came and washed the house, which made the streaking worse, but we were okay with that, since it was finally going to be repainted. But within a few hours of washing, John Engel came by and said that their assessment was that repainting was not going to solve the problem. The house needed to be restuccoed. And that was not something they did. We would need to employ a stucco contractor. 1. If they had repainted when we initially reported the problem, the stucco wouldn't have deteriorated to the point that it needed to be replaced. 2. How could we be sure it really needed to be replaced or that this wasn't just a ploy to allow them not to do the job so they wouldn't have to provide uncompensated labor? We had considered hiring them to repaint the interior of the house - and since Kwal was now off the hook for providing paint, we wondered if they would instead provide paint for the interior. The answer was yes. But Engel didn't offer any sort of compensation. Their estimate for repainting the interior was high in our view. Also, when we asked for a clear, written warranty for this second round of work, we were told we would just have to "trust us." Here's what we trust. A job that failed, endless delays, and finally not doing the job at all. Disappointed doesn't begin to cover it. We have been told repeatedly that John Engel is a good, hard-working, and honest man. He was unfailingly polite and cordial to us when we could get him to communicate. We gave him the benefit of the doubt. But we would not hire him again.