Las Cruces Fence Pressure Wash

The previous "professional" painter ruined our garage doors w/ an Interior Oil Stain last October 2014.  With our Southwest sun, they turned pale this Spring,  then got a white sheen to them.  Looked horrible.  We were going to paint them ourselves, purchased the paint, and the manager of the Paint Store recommended E & R Painting "to have it done right."  Thankfully, Mr. Raught knew that the doors needed to be sanded and pressure washed first.  He and his fellow painter did a fabulous job;  they were fast and NEAT ... not a drip or stain left behind on cement or house.  When he first explained all he would do, we expected a much higher cost. Since he is also experienced re:  roofs, we asked him to look at ours, and he pointed out problems w/ the work done last year by the aforementioned painter.  We had already determined this on our own, since we recently had a rain leak into the house which left a hole in our ceiling.  We are still waiting for the promised "fix" for that issue!   We shall definitely use E & R Painting for any future outdoor and indoor painting, and most likely, to do any further roof work which may need to be done.

Once again we found Larry Raught's E&R Painting to be a superior resource. Communication was excellent, and we were thoroughly consulted for our preferences which were then followed completely. Larry's crew were consistently efficient, unobtrusive, and considerate. Cleanup was complete and the results of the entire job met or exceeded our expectations. We have the utmost confidence in Larry's skills and integrity!

The crew arrived on time and worked steadily all day. They were very professional and courteous. They did excellent work and I can highly recommend 360 Painting.

John Engel was very professional in his approach to identify the required activities and generating an estimate for the work.   The estimate detailed specific actions that would be implemented during the work activity (See "What Did the provider do?" above).  He also provided over 20 references of persons for whom he had completed jobs.   John's team arrived daily at the agreed start time.  They completed the job on-time. John's  team leader was very knowledgeable and detail oriented thus ensuring a quality performance by his team. John was very accommodating during the entire process. I have no reservations in highly recommending Engel's Coating.

It went very smoothly. They came on the days they had said they would, the work took only as long as Mr. Waters had explained it would, they returned according to their plan [which they had told us of] on the days we were expecting them to do so, and there were no glitches or surprises.

Mr. Raught and his crew matched all the trim paint to the stucco, fixed all cracks, dug out the foundation around the house and the back wall so that the stucco is sealed down below ground level, pressure washed the exterior, removed all the fixtures - and cleaned them before re-hanging them!  He used two coats of paint and stucco on everything.  When he was finished, he didn't like the look of the gate so he painted that, too!  There isn't a surface outside that he missed.  Excellent job!  I would recommend him for any and all painting that you have.  He seems expensive until you see the work that he and his crew put into the job.  Quality work and a promise that if anything isn't done right, he will return to fix it.  He also uses top quality materials which he left behind for touch-ups.

Mr. Larry Raught and his assistant are professionals. Their care, pride, and expertise are truly outstanding. Let me be clear, I am very much of a perfectionists. Larry and Mundo never were intimidated by my desire for perfection with all details of the job. Larry and Mundo were attentive to all my suggestions and criticisms. Larry wanted to make sure that all parts of the job were done correctly; he would also ask me what I thought. In the selection of the paints and the types of paints to be used for the job. Larry was both attentive and illustrated his wealth of knowledge about the whole spectrum of paints. He provided me with advice that I took into consideration as I made my decisions. In the end, Larry always listened to my point of view and the final decision that I would make, good or bad. Luckily, no bad decisions were made that Larry and Mundo needed to undo. There was one occasion where I did make a mistake, squarely on my shoulders. Because we have a common fence with our neighbor, I selected a color that our neighbor did not approve of. Once the color was negotiated with the neighbor, Larry and Mundo redid the entire one side of the fence. He did this without incident. Larry and Mundo were also attentive in a professionally personal way. They would tell us what was on the agenda for that day, if we did not ask, and would show the progress made in order so we could compare prior to present newly done work. He would also call if he was going to be late to pick up material and the like. One of the finest traits about Larry is that he and Mundo were always on time and worked all day until almost sunset, with no more than a break for lunch and small breaks in between. Larry and Mundo both showed there dedication to the work at hand and through such consistent practice illustrated their deep pride in the work. Some final comments: Larry would receive calls during the day about other pending jobs. Never once that I can recall did he leave the job at our home to go work at another job. He concentrated all his efforts on the job with our home. Of course, if the job, on a particular day, ended early, then, I presume, he would go to another job. But never did Larry nor Mundo skip out of the work that needed to get done at our home. We were always assured of this and indeed the job--all jobs--were completed in a timely manner. Nice!  Lastly, when it did rain in late July, there were some small water leaks around the sky lights. I called Larry. He immediately came and fixed the problem which dealt more the the design of the sky lights than his labor. Right away I called Larry that morning; Larry came immediately and fixed the problem, which could have turned to a big problem. He nipped it in the bud, without incident! This says so much about Larry's Mundo's dedication to good work! I cannot say enough good things about Mr. Raught. I recommend E & R Painting without reservations!

After Mr. Brown's estimate was chosen he began working on the house before the end of the day.   Hand sanding of all the wood trim began.  Next the stucco repairs of the parapets, cracks, etc. were started the next day.  His son came early the second day to remove and replace the 2 dry rotted wooden support posts and took them away.  After the stucco repairs were done next came pressure washing of the entire home.  Staining and sealing of the wood trim came next.  A primer coat was applied using rollers over the entire house.  Around the base of the house a 4 inch trough was dug so the elastomer paint could be applied below the dirt level.  The 2 coats of Elastomer paint was applied over several days.  The bushes and trees were covered while the workman were working on each specific area and taken up before the end of the day.  All the many workers were polite and quiet as mice when they came to work at 6:30 a.m. each day.  As evidenced by the completion of the job they took pride in their work.  Whatever furniture and plants that were on my back porch were moved back where they had been before work started.  A nice surprise was that all my windows were washed which I really appreciated!  There were no empty soda cans, or trash left anywhere on my property.  My home looks like new and I am very pleased that I chose RJB Construction to paint it.  I'm keeping their number handy I'll be contacting them again to do other necessary work on my home.

ON JUNE 02, 2008 NO ONE SHOWED UP TO BEGIN WORK. AFTER CONTACTING TOP NOTCH THAT DAY 2 WORKERS SHOWED UP JUNE 03 TO POWER WASH AND START MASKING WOOD AND DOORS. THEY WERE THERE 1 1/2 HOURS, LEFT WITH THAT JOB NOT COMPLETED. THE REST OF THE WEEK I CALLED EVERYDAY TO SEE WHERE WORKERS WERE---EVERY DAY I WOULD RECEIVE SAME COMMENT "OH, THERE ARE NO WORKERS THERE." THEN I WOULD BE GIVEN THE RUN AROUND SAYING "LET ME CALL SAL OR LET ME CALL STEVE AND CHECK TO SEE WHAT IS GOING ON. AND AT ONE POINT STEVE EVEN SAID "DEAR, WE WILL GET THE WORK DONE", WHICH I FOUND VERY CONDESCENDING, BUT I DID NOT COMMENT. I CHALKED IT UP TO POOR BUSINESS PRACTICES, AND LACK OF TRAINING. ON JUNE 09 I CALLED AND ASKED FOR THE OWNER ALBERT ORDUNEZ, WAS TOLD HE WAS NOT IN. I ADVISED THE RECEPTIONIST THAT I WOULD BE AT THERE BUSINESS AT 9:30 A.M TO PICK UP A CHECK FOR $1917.00 MADE OUT TO ME. WHICH WOULD REPRESENT THE RETURN OF MY DEPOSIT. WITH IN 10 MINUTES ALBERT ORDUNEZ WAS CALLING ME TO ASSURE ME HE WAS GOING TO SUPERVISE MY JOB PERSONALLY AND THAT ALL WORK WOULD BE COMPLETED BY JUNE 13, 2008. I TOLD HIM AT THE TIME "ALBERT I AM TAKING YOU ON YOUR WORD THAT THIS WILL GET DONE". BUT WHEN I WENT TO THE UNIT ON APRIL 14 THE WINDOWS/DOORS WERE ALL MASKED OFF, DEBRIS ALL AROUND THE FRONT DOOR. A REAR PATIO WALL AND CHIMNEY HAD NOT HAD ONE COAT OF PAINT. THE CEMENT WORK HAD BEEN DONE TO TILES. BUT THE WHOLE UNIT DID NOT EVEN HAVE ONE COAT OF PAINT COMPLETED. ON THURSDAY STEVE DOMINGUEZ HAD CALLED AND SAID WORKERS WOULD BE THERE ON SATURDAY TO PAINT TRIM AND GARAGE DOORS. HE HAD TO KNOW AT THAT POINT THE WORK WAS NOT GOING TO GET DONE---I FEEL HE LIED ON PURPOSE---IN FACT I FELT I HAD BEEN LIED TO THE WHOLE TIME, THEY REALIZED AT SOME POINT ON THURSDAY OR FRIDAY THE WORK WAS NOT GOING TO GET DONE--IN FACT NOT ONE WORKER SHOWED UP TO WORK ON SATURDAY AT ALL. BY SATURDAY AFTERNOON ONE WORKER DID SHOW UP TO COLLECT WHAT HE CALLED HIS PERSONAL TARPS (HE TOLD ME THEY DID NOT BELONG TO TOP NOTCH) I GAVE HIM THE TARPS. THIS WORKER CAME TO THE UNIT ABOUT 45 MINUTES AFTER I TOLD STEVE DOMINGUEZ NOT TO EVEN TRY TO SHOW UP ON MONDAY (SLIM CHANCE OF THAT ANYWAYS) AND THAT THEY WERE FIRED. ALSO TOLD STEVE I WAS NOT TO PAY THEM ONE MORE CENT. ON MONDAY I RECEIVED A CALL FROM SOME OTHER 3RD GUY I HAD NEVER SPOKEN TO BEFORE ASKING IF I WOULD COME IN AND SIGN A RELEASE OF CONTRACT, ALSO THE RECEPTIONIST CALLED AND ASKED ME COME IN AND SIGN. I TOLD THEM I WOULD NOT DO THAT. I HAVE NOT SPOKEN TO THEM SINCE. BUT FEEL THIS COMPANY IS NOT ONE TO DO BUSINESS WITH. THEY WORK AT THEIR OWN PACE, AND LIE TO CUSTOMERS JUST TO KEEP THE MONIES. THE WORK IS NOT THAT GOOD, [AVERAGE] I SPENT MANY HOURS WITH MINERAL SPIRITS TAKING SPLATTERED PAINT OFF OF THE BLACK FRONT SECURITY DOOR. I TELL EVERYONE I KNOW ABOUT THIS EXPERIENCE WITH TOP NOTCH EXTERIORS!

We solicited estimates from various painting contractors after our initial stucco/paint started to fail, less than 10 years after we were in our new home.  Our building contractor contacted the original painting contractor who bid on the job and offered a 10 year warranty.  Ironically, that company was unwilling to stand behind their original less-than-10-year old job, so we declined to hire them again. Engel Coating was not the lowest bidder, but had come highly recommended by a local realtor whose son is also a respected building contractor.  A second unrelated recommendation had come from a house inspector whose services we had used when refinancing.  Engel Coating also offered a 10 year warranty. The job was completed in November, 2009.  Initially it looked good, but within 2 years, it looked awful.  There were lines and cracks and sags all over the house, the color was horribly streaked and the fading was so severe it looked as if the north and south sides of the house had been painted two different colors. We contacted Engel early in 2012, and the nightmare began.  The product was Kwal, and Kwal agreed that the product had failed.  Kwal was willing to supply replacement product for free, but would not pay for Engel's labor.   We went round and round and round.  Kwal showed us their warranty - their agreement was to provide replacement product.  Engel was holding out for them to pay for the labor.  We sympathized with Engel, but as far as we were concerned, Engel had provided us with a 10-year warranty and would have to work it out. Getting anyone to communicate was like pulling teeth.  We sent email after email.  We were even approached by another customer who had had a similar experience and wanted us to join him in a lawsuit.  We declined. After over a year of getting nowhere, in the fall of 2013, we received a call out of the blue that a crew from Engel was on their way to our house that very day to pressure wash it to prepare to repaint it.  We we very surprised and pleased to finally have some movement.  Engel had agreed to pay for the labor and Kwal would provide the materials.  So after nearly 2 years of wrangling, they were going to honor their warranty. The crew came and washed the house, which made the streaking worse, but we were okay with that, since it was finally going to be repainted.  But within a few hours of washing, John Engel came by and said that their assessment was that repainting was not going to solve the problem.  The house needed to be restuccoed.  And that was not something they did.  We would need to employ a stucco contractor. 1.  If they had repainted when we initially reported the problem, the stucco wouldn't have deteriorated to the point that it needed to be replaced. 2.  How could we be sure it really needed to be replaced or that this wasn't just a ploy to allow them not to do the job so they wouldn't have to provide uncompensated labor? We had considered hiring them to repaint the interior of the house - and since Kwal was now off the hook for providing paint, we wondered if they would instead provide paint for the interior.  The answer was yes.  But Engel didn't offer any sort of compensation.  Their estimate for repainting the interior was high in our view.   Also, when we asked for a clear, written warranty for this second round of work, we were told we would just have to "trust us."   Here's what we trust.  A job that failed, endless delays, and finally not doing the job at all.  Disappointed doesn't begin to cover it. We have been told repeatedly that John Engel is a good, hard-working, and honest man.  He was unfailingly polite and cordial to us when we could get him to communicate.  We gave him the benefit of the doubt.  But we would not hire him again.