Let me start by saying that we had originally set up an appointment before we read the other reviews on Angie's list then, after reading one, decided to call and cancel because it was very negative. When we called he asked why, and I was honest as to our reason. He first denied that this had actually been a customer, then he said that you can't please everyone, and that customer wanted the job done for free. My wife, and I, listened to him and he sounded very adamant about wanting a chance to prove himself. I asked if he gave estimates, and he said that he did, and they were $76. I also asked if that would be applied towards the balance if we chose for him to do the work. He did tell us no, so I knew that was not an option. He did ask what the issue was, and we explained what the washer was doing, and everything we had already tried to fix it. He said that he would pick up a drain motor in case that was the issue. He called the next morning with the timeframe for his arrival. When he arrived I showed him to the washing machine. He never even turned it on, He went right to taking the covers off. I work from home, so I went back to work. A short while later I went back to check on him. he had already partially put the machine back together. I asked how he knew the pump was definitely bad, and he said just from experience. I was disappointed that he did not even attempt to run it, and duplicate the issue. Once he had enough reassembled, he turned it on for the first time. He asked if that sounded better, and I said that it actually sounded the same. He asked my wife how much laundry detergent she normally used. When my wife attempted to explain how she measured he told her that she should be using the cup on detergent bottle to measure. When she tried to explain that she did the first time, and remembered how much she needed to use. He pretty much beat her up over how she was measuring wrong. My wife got very upset, but kept her cool. My wife, and I, have raised three children, and four grandchildren. I believe she knows how to wash clothes. By this point I just wanted him done, and out of the house. He tried to show his knowledge of detergent, etc. and I was just over his speech. He told me the total was $282. I paid it and he left. He charged me the $76 estimate fee, even though he came in with the only plan of changing the motor. Like I said, he did absolutely no troubleshooting. He also charged $91 labor for less than an hours work. He did fix the issue but I will never use him again. He does not have the people skills for working that closely with the public.