Luis was very responsive from our first contact. We talked over the phone about the issues with the dryer, and he gave me an idea about what it might cost, since we were unsure whether or not it was worth repairing. He was punctual for our appointment, polite, and he even came armed with shoe covers, which was wonderful for me, since we don’t wear outdoor shoes in our home. Luis replaced the burnt out heating element, he had the part in his truck just in case because of our conversation, and checked the hoses on the dryer and under the house. The issue was resolved, and he put everything back in order and was out the door in about 35 minutes.