Charlie did a great job installing the liner and equipment for our pool. We did have a leak; however, through some trial and error he discovered that it was coming from jets in the steps and they were promptly plugged. As new pool owners we decided to contract with Charlie for a weekly pool service to clean and maintain our pool. This did not go so well. The guy representing Charlie appeared and admitted to us that he was a spa guy and not a pool guy. He was unaware of our pool equipment configuration (i.e. he did not know we had an ionizer, we had to tell him)....Shouldn't he know that, since Charlie installed the equipment? He would rush through our cleaning and miss things like leaving with the skimmer turned off, leaving the water level too high in the pool, not vacumning the pool. He did not check our water quality at all. I know this because when I pulled out the test kit all of the bottles still had the factory seals on them. The result of giving Charlie feedback on this resulted in him just quitting the job via a text message apologizing that he could not meet our standards. Sorry, but I don't think expecting the pool to be clean, the equipment running properly and the water tested is outside the lines of a weekly pool maintenance. Apparently, that was setting the bar too high. Now we are here with a lot of high dollar equipment and no training on how to use it. Charlie did not go through one session with us on how to run the pool or the equipment because he was going to "take care of it". Now we are left to figure this out on our own, a rather daunting task when you have no experience whatsoever with pools. I will take some responsibility for this as I should not have trusted someone else to "take care of it" and asked that he show me how. If you need equipment installed or a liner done, he is fabulous.....If you want someone to maintain your pool on a weekly basis....he is subpar. I would not recommend his pool service. UPDATE -- I had my water tested on Saturday 5/17 by a local pool equipment company.... there was ZERO chlorine in my pool water and my PH was off the chart....Upon arriving home I discovered that my Chlorine Tablet Dispense was completely EMPTY....clearly....Charlie's employee was not doing his job. However, when I complained to Charlie, his response was just to quit. The upside is I have discovered that pool maintenance is not that hard and have decided just to do it myself.