The first time was good. They set traps for mice and came back multiple times to remove the traps. They also installed new vents to prevent mice from getting in. But since then, their reliability has gone way down hill. We recently scheduled an appointment for a termite inspection and spray around the house, but they never showed up for the appointment, and they never called. We tried to call back to find out why and possibly reschedule, but the phone representative said that she didn't know why they didn't come but that someone would call us shortly (within the next 20 minutes). No one ever called. We called back the next day and she told us that someone would call us back again, but still no call back.