David - the technician arrived on time (even though I was late meeting him) He began the outside treatment, but stopped when he saw one of my cats outside. He said it could be dangerous if she was outside during the fogging, so he had waited until I got home to complete the service. I was very grateful that he had the consideration to make sure my cat was safe. And despite the fact that I had been late, he didn't rush through the appointment and was very generous with his explanations and answers to my questions. Finally it should be noted that this was the first time David had done my service and I was prepared to be less than satisfied. He has taken over for Brad in whom I had complete trust and very high expectations. David proved to be every bit as attentive to detail and showed genuine concern for my questions - and more importantly - my property.