Wentzville Porch Roof Repair

The owner of the company, Rob Conner, made every effort to help me from an insurance perspective with this roof replacement. He also advised me on the correct way to repair a skylight on the porch roof.

Thorobilt was quick to respond to my request for a quote. The quote was neither the lowest or highest. I was impressed with Steve and I liked his explanation and his plan the best. The work was done very quickly and is high quality. I am very happy with my decision to use Thorobilt and I would use them again and recommend them to anyone.

Overall they were excellent. They arrived on schedule and completed several repairs. They were very helpful. The only problem was that several nails were left in the work space after the job was completed.

Steve Hughes was great to work with.  He had a very professional and friendly demeanor.  Work started within a few days of signing contract.  Work took 1 1/2 days.  The roofing crew was very hard working, courteous, and professional.  They took care to protect the neighbors A/C unit between our houses.  Overall, the work was done well, but there were some issues that I had with the project: 1) There was a miscommunication between Olneya and the roofers about removing one of two roof jacks for a stack that no longer existed: first they installed both pipes.  When I brought it to the attention of Olneya, the roofers removed the wrong one.  They had to go back and retrofit the jack that was needed, and remove and patch where the uneeded pipe was. Eventually, they got it right.  I had concerns about tearing up the new roof to retrofit things. 2) The roofers pushed a downspout away from the roof to work on the edge.  In doing so, it is now very loose and freely swaying in the wind.  Whenever the wind blows, I can hear the downspout swinging back and forth.  This is almost constant.  I asked Olneya to fix this so the downspout is secure, but it was never done.  Now, it will be my problem! 3)  A new chimney cap was part of the contract, but someone forgot to order it, so instead of getting one and replacing the old one, I was given a credit on the contract price for the amount of the new cap. The wire mesh enclosing the opening between the chimney and the cap was broken.  NOW pigeons have since roosted in the chimney.  Had the work been done as promised, this problem would not exist.  I now have a second thing to fix post-Olneya. I was asked to respond to a survey by Olneya post-completion; which I did.  In the survey I expressed all of the above, and was expecting a response to what I included under their question: Was there any part of our service that was less than 100% perfect?  I never heard a thing from the company.  I felt like they didn't care.  Even though I believe they did a good job on the roof replacement, I feel like the attention to detail of "minor" aspects was lacking.

When the business owner arrived he said he could not climb the roof because it was too steep. He said the leak was coming from the bottom of the dormer wall. I found this odd as he didn't get on the roof nor go in the attic. I should have known better than let him proceed. He arrived the next day to superficially patch an area that was not where the leak was as the roof continues to leak. The company even charged $75 for a service call.

After chatting with my husband, they decided that the best course would be to put molding around the entire porch to cover the gap. The molding looks awesome and really dresses up the edge nicely. He also painted the porch roof and it now looks better than it has in ages. Great job!

These guys are super.? Prompt, professional, pleasant, honest.? Found the problem, made multiple trips to accommodate our schedule.? Were kind enough to try to be as quiet as possible knowing we had newborn twins in the house.? Found a problem with our roof that had been going on for years that no one else could figure out.? Also fixed water damage from the roof problem on an inside wall.? We were really pleased with the service!? Highly recommend!!

When I realized my roof was leaking badly, I contacted several companies. Signature Exteriors called me right back and made a quick appointment to check it out (which occurred before I even heard back from the other companies). They immediately performed a temporary repair - and quickly scheduled the permanent fix. I don't have sufficient words to express how pleased I am overall with them! They are responsive, communicate very well, priced appropriately, and really seem to care about their customers. I am looking forward to using them for larger projects in the near future.

Rely Roofing was excellent to work with. They walked me through the entire process of what was needed and what was going to be done. They were very helpful and understanding of my business needs.

VERY ACCOMMODATING. THEY TOOK EXTRAORDINARY STEPS TO MAKE SURE GARDEN WASN'T DAMAGED. PICKED UP MATERIALS. CAME BACK WHEN WE THOUGHT THERE WAS A PROBLEM.