Steve Hughes was great to work with. He had a very professional and friendly demeanor. Work started within a few days of signing contract. Work took 1 1/2 days. The roofing crew was very hard working, courteous, and professional. They took care to protect the neighbors A/C unit between our houses. Overall, the work was done well, but there were some issues that I had with the project: 1) There was a miscommunication between Olneya and the roofers about removing one of two roof jacks for a stack that no longer existed: first they installed both pipes. When I brought it to the attention of Olneya, the roofers removed the wrong one. They had to go back and retrofit the jack that was needed, and remove and patch where the uneeded pipe was. Eventually, they got it right. I had concerns about tearing up the new roof to retrofit things. 2) The roofers pushed a downspout away from the roof to work on the edge. In doing so, it is now very loose and freely swaying in the wind. Whenever the wind blows, I can hear the downspout swinging back and forth. This is almost constant. I asked Olneya to fix this so the downspout is secure, but it was never done. Now, it will be my problem! 3) A new chimney cap was part of the contract, but someone forgot to order it, so instead of getting one and replacing the old one, I was given a credit on the contract price for the amount of the new cap. The wire mesh enclosing the opening between the chimney and the cap was broken. NOW pigeons have since roosted in the chimney. Had the work been done as promised, this problem would not exist. I now have a second thing to fix post-Olneya. I was asked to respond to a survey by Olneya post-completion; which I did. In the survey I expressed all of the above, and was expecting a response to what I included under their question: Was there any part of our service that was less than 100% perfect? I never heard a thing from the company. I felt like they didn't care. Even though I believe they did a good job on the roof replacement, I feel like the attention to detail of "minor" aspects was lacking.