We did a moderate sized bathroom remodel. Initially, things went well. We ordered it before the holidays and were not surprised when it was not scheduled to be done until after the holidays. The contractors doing the actual work - Robert and Josh - were excellent. Very respectful, professional and prompt, working the hours they told us they would be here and keeping us updated on where they were at each step of the process. The product was excellent, we are pleased with the final look, although we still do not have the correct finish on the shower door and glass. We were NOT happy with the communication from the salesperson and site supervisor. The salesperson was to get back to us and the additional contractor we hired for painting and flooring in the MBR, which he failed to do. Initially, Bordner told us they would order the flooring for the master bedroom when they ordered the bathroom flooring, but this did not get done and neither we nor the contractor were notified until into the end of the 2nd week of the remodel. This caused a delay in our flooring being laid by > 1 week because it was a special order product. In addition, the initial order for the shower glass finish was incorrect when sent to the glass company. This caused further delays and we were without a functioning shower in the master bath for > 3 weeks.