Started this process Labor Day weekend and it was finished in February. Extremely disorganized process from sales to installation. Sales: They gave several bids each increasing in price as they went. Reason given was they kept forgetting items that were needed. We finally signed a contract and made a deposit of half. Fireplace was ordered and they came out to do a verify on the job. There were some discrepancies in what they said they were going to do and what the contract defined so had to make a personal visit to the showroom and resolve. Installation: Unit installed but with gas leak, called a plumbing company which we trust and had that fixed, fortunately without explosion. In November scheduled the burn in, they had to reschedule as they forgot the logs and had to reorder the front panel. In December, came out to install the reordered front panel, guess what, didn't fit! The template used for the mantel was wrong. What the heck, how could this project go soooo wrong? Had to have the granite mantle deconstructed and rebuilt to fit the faceplate. Fireplace is in and working at last, YEAHHH! They did compensate us for the cost of redoing the mantel, however, based on our experience with Complete Home Concepts, if you are considering using them, run away and don't look back!