Technician (Dennis) arrived on time. He was very courteous, knowledgeable, thorough and professional. My home has a geothermal ground source heat pump which has failed after 12 years. Alberts and Son does not deal with those systems, but I was ready to replace it with a conventional system. My experience with it has not been ideal, but that's another story. Dennis looked at my existing system; walked around the house inside and out; took a bunch of measurements; asked a bunch of questions and *listened* to my answers (!) After all that, he gave me a rough estimate; recommended I think again and carefully consider replacing w another geothermal system; recommended another contractor that installs and services units like mine; told me that he knows many of that other contractor's customers who are very satisfied; reminded me of tax credits for geothermal that don't apply to systems he installs; informed me of considerations regarding propane fueled systems that i did not know; informed me of electrical billing policies I did not know… By the time it was over, Dennis had earned my trust and that's not easy -- I am very skeptical by nature. Cost of the visit: zero. If you've ever seen Miracle on 34th Street, I feel a little like the Mom after the department store Santa told her about bargains at a competing store. And I think Alberts and Son deserves your business for the same reason Macy's did in that Christmas classic. Honesty like that is a virtue all too rare in today's business environment, but its alive and well at Alberts and Son. Call them!