We called to make the appointment to have this service. Nobody answered, so a message was left. We received a call back within about 48 hours, and the service was scheduled. We have furniture on the deck, including a table and chairs, and TV which we had to remove and store in our garage the evening before our service was to be done. The service provider didn't showed up as scheduled. After a few days we called. He called us back and told us that he was behind due to inclement weather. We felt that was understandable, however, we should have been kept informed, rather than him just not showing up and not calling. We rescheduled. He told us that he would even leave his equipment in our back yard over the weekend to show that he wasn't off doing other jobs. Instead, he just left a long ladder leaning up against our deck for days on end. He did not show up the second time as scheduled. Again, no phone call to keep us informed of why he didn't show up and when he planned on coming. When he finally came, unannounced, he did do a good job. There was no stain on our siding. There was one drip on the patio under the deck. However, we were weeks without the use of our deck, not knowing when the work was going to be done because we weren't being kept informed. In addition, we were told that the deck would be dry by the following morning, but it took days before it was dry enough to use again. We had used this company a couple of years ago, and at that time they were more prompt and responsive. This time, we were disappointed.