Dave was really helpful throughout the whole process. We went through about 7 or 8 different model designs before settling on what we wanted. Dave never pressured us into a decision. He left it up to us, but with some very helpful suggestions to guide us to where we wanted to go with our design. The owner stopped by to see how our appointment was coming along. He shook our hands and thanked us for using their services. Dave stopped by our house to take initial measurements and the lead foreman, Tom, stopped a few days later to verify the measurements. We were not home the day of the installation, but when we arrived home, the doors were replaced and all construction debris was gone. The only minor issue was the time between placing the order and the installation. We were told it would be approximately 2-3 weeks and it ended up being 7 weeks. This was due, we were told, was due to the rainy spring and their installation schedule was behind. Not a big deal especially with the fantastic door that was installed and the professional installation. Great job!!! UPDATE (10/27/14): It has been two months since our door was installed and we love, love, love it! We have received several follow-up calls to ensure we are satisfied with our purchase. A neighbor had a new door installed several weeks after ours. They chose to go through a "big box" home improvement store and things did not turn out the way they had hoped. As Forrest Gump said, "Life is like a box of chocolates. You never know what your gonna get." This applies to the, as I call it, "contractor roulette" that you have to play when ordering from these retailers. A very poor job was done and no solution has been rendered yet. No need to worry when dealing with Window Outfitters. Professionalism from top to bottom. You will pay more, but you can have peace of mind that the work will be done properly the first time and they will stand behind it if you feel something is not right. We have literally had neighbors stop their cars to look at the door and have heard nothing but raves from everyone.