I was extremely pleased with the service I received from Custom Temperature Control. After my 33 year old air conditioner died, I called three highly rated companies for bids. While all three did good job returning my calls promptly and giving me a quote for the job, Custom Temp seemed to be the most knowledgable about what it would actually take to do it. My furnace required extra-long intake and exhaust runs, and Tony knew exactly what was required to do the job. He said he had done a number of them and it was not a problem. (I did not get this from the other two companies.) He provided me with several options for equipment and let me decide which as best for my needs. Being an engineer myself, I had quite a few questions about how things worked and why one item was better than another. He was always very patient with me and answered all of my questions to my satisfaction. His quote was also extremely price competitive, making sure that I was aware of all of the various federal, state, and local rebates. He even clued me into a utility company rebate that neither of the other two sales reps mentioned. When the team showed up to do the job, they were polite, conscientious, and hard-working. They showed up on time and put down drop cloths to protect the carpeting wherever they walked. They completed the job within the time proposed, even ending early. When the job was complete, I received a thorough explanation and demonstration of the equipment's operation. They cleaned up everything and made sure I was completely satisfied with the installation before leaving. I would recommend this company, without reservation, to anyone considering a new furnace or A/C. They are smaller, but highly capable!