This did not go well. Northland Basement has a three step program to get started on Radon Testing and Mitigation as reflected on their web site. STEP 1: Contact us by calling or e-mailing us. STEP 2: Our Radon Gas Measurement Specialist will install the Continuous Radon Monitor (CRM). This visit will take about five minutes, during which time the specialist makes sure that the CRM is placed in the best location in your house. The specialist will also make sure you're informed of the required conditions for accurate testing. STEP 3: The specialist will return after a minimum of 48 hours have passed. During this second meeting, the specialist will print your radon testing results right there on the spot. This process should take between 10 and 15 minutes. I received a phone call from the company representative on the day he was suppose to come to my home. He asked what I wanted to do and I told him I was expecting them to retest my home for radon and then could decide what action, if any, to take for mitigation. So, what they state on the web site differs from the work that they will actually perform. The person in the office who scheduled my appointment stated that radon mitigation could cost anywhere from $800 to $1500. The Northland Basement Systems representative who was coming to my home said that costs start at $1250. First red flag. Then he told me they don't do testing but he would mail me a test kit if I wanted it retested. Second red flag. He basically wanted to come and tell me how much it would cost for radon mitigation and install a radon mitigation system. All that he was telling me was in direct conflict with what their web site states (see above and attached picture). As you can see their web site states they will set up the Continuous Radon Monitor (CRM) and come back in about 48 hours. They will print out the results on the spot and if the result is above EPA standards they will give a free estimate to install a radon mitigation system. I don't want to invest in a system without confirmation that radon exists. Also, if you look on the internet, several sites indicate that short-term radon tests are not accurate which is why I wanted confirmation of the Continuous Radon Monitor (CRM) test. I'm sure this company would do a good job of installing a radon mitigation system; however, they need to follow their guidelines as stated on their web site or change the web site to agree with the work they will actually perform. Also, both the office representative and the company representative who was scheduled to come to my home didn't seem to know what was on the web site. They really need to correct their web site because I was basing my decision to hire them based on what they said they would do.