First of all, agreeing to nearly $4,000 (just the guards, not new gutters) for an 1,100 square foot house is my own fault. Don't make the same mistake. Do you like working with used car dealers? Then this is the place for you. If you work for or with upscale businesses, you will not be accustomed to their practices. If they have an advertised deal/discount, and you ask if one is available, they don't need to tell you, and they won't. You will not get the discount unless you learn about it ahead of time on your own. Again, they will not tell you, and they will not do the right thing by you in good faith. I have received refunds from Target/Meijer and the like after learning of a deal subsequent to purchase. Leaf Filter does not play by those rules, being the lesser business model. The manager, when contacted, could not have been more dismissive or unprofessional. Low-level business composure reflects upon the company as a whole.