He was a little late according to plan, but called to let us know when he'd arrive. He and his partner evaluated the problem, removed the faucet, took it to a couple of hardware places before they could find one that was able to fix it. Then they returned, replaced it, cleaned up and gave us some advice about the next project that we plan to have him work on. Shawn is friendly and knowledgable. The Miteff family has a good reputation in Lansing for hard work and honesty. He's about to become our regular plumber.