They came out the day they said they would. Very professional. Were very careful not to damage anything, respectful of our property. We had our house and shed power washed a few years ago and they put a chemical on it and didn't rinse it good enough and the chemical has been running down my windows every time it rains. When Rick started washing the house, you could see the chemical, milky looking, and dirt that stuck to the chemical coming down. Everything looks100% better!!