UPRIGHT FENCE SHOULD GET A SPECIAL SHOUT-OUT FOR PATIENCE, HONESTY AND HELPFULNESS. They showed up promptly, within 2 days, and I had an estimate in my hand in 20 minutes. Many contractors wouldn't even do dearborn because they don't want the hassle of the permits and refused to come out and give an estimate He was open and honest about Dearborn permits and that we would have to pull it ourselves. I liked that. He gave us the choice of to handle the red tape....which ALSO impressed me...other companies said they will do the work but wouldn't pull the permits and hinted that we should just do it "under the radar" or they would't take on the job. Also, I had companies almost double the price if we expected them to pull permits putting the customer in a bad spot if it is a service he needs quickly and no one else is available and this was something I needed done since I had just gotten a Service Dog. Upright Fence stayed with us every step of the way providing everything we needed and let us know what to do to get the permit. and we had a formal proposal to present to the city with a couple weeks. Though we had everything we needed to get the permit, we had some delays (2 deaths in the family, out of town visitors, illness and hospitalization) ;it had nothing to do with Upright...we also had to submit a request for a permit twice because of some obscure Dearborn fence rule-but Upright came out at no extra charge to amend the proposal. We began the process in the spring, but just finished installation yesterday. Again, no fault of Upright Fence I could have had the work done quicker by other companies for 800+/ dollars rather than the 440 if I went with another company who would pull the permits, but I think charging 400 dollars for a trip to city hall and schedule an inspection to be an incredible penalty to pay....or do it 'under the radar' and risk having to tear it down if the city found out....both obscene and immoral ways to treat customers ONCE WE GOT DID GET THE PERMIT- THE WORK WAS DONE WITHIN TWO WEEKS Post sunk on a Wed. and the Fence and gate installed the following Monday. The workers came when they said they would, were polite, cleaned up after themselves The work and materials is excellent.