The Pine State employee / technical told me he had to create TWO service orders for installing our new gas stove- 1. about 350.00 just to disconnect the existing stove's gas line (5 minute job); and 2. about another 380.00 to install the new gas stove, just put in the little orfices, hook up the gas line and push into the spot.... nothing else. I commented that this was more than the stove cost (both together) and the technician told me they get that a lot, especially from 'older people' and he went on to highlight an install charge for a widow for a stove and it cost more than her new stove cost...she was dismayed... the technician seemed to take a bit of delight, as if he got some sort of commissions. I had the work done by a professional plumber for 150.00 total. Really bad and unsustainable business model, rip folk off now but somehow assume they will be loyal customers? serious?