I usually don't get too excited about contractors and rarely take the time to write reviews; but I'm making an exception for Crown Appliance Company's Jeff and Malcolm. During the peak of the 2012 scorching summer heat, my parents' air conditioning went up. My parents met with several contractors, choosing not to continue with the large company that they have dealt with for many years. Unfamiliar with Crown Appliance, I have to admit I was a bit skeptical at first. However, Jeff and Malcolm were extremely knowledgeable, listened to what my parents needs were and made excellent recommendations. Unlike their competitors, the guys from Crown didn't push over-priced equipment that they didn't need. They were always prompt, conscientious and dependable, installing the equipment quickly during a time when other companies were swamped and couldn't get the job done for several more weeks. Last week when my parents were away their furnace wasn't running. I contacted Crown Appliance Co. and had the opportunity to deal with Jeff and Malcolm myself. I now understand how they gained my parents respect and their business. I called Crown just before they closed on Thursday evening. Jeff and Malcolm came out first thing Friday morning. They quickly diagnosed the problem, acquired and installed the new part and charged a reasonable rate. In addition to being great technicians, Jeff and Malcolm are a real pleasure to deal with. They are professional, personable and very trustworthy. They will now have our entire family's business.