Great service experience. The display on our double oven had gone dark. We also had a noise in our washer. Tom diagnosed the oven display problem correctly when I first called him. The replacement part was expensive, and Tom checked several sources to find the best price. He brought the part with him, had it installed in minutes, and it worked! No second call to bring the right part--technically right on! While at the house, he checked the washer at no additional charge, and found it to be working OK--of course there was no noise when he was there, but he spent the time to go through an entire cycle. Service above and beyond!