Bryan and his team, including Jimmy and everyone else, is very professional, friendly, and punctual. My central air conditioning system was 23 years old and had been working fine (York brand), but then needed repair, but such an old system has old refrigerant. Bryan replaced the entire system, including the compressor outside, the air handler in the attic, and all the ductwork. The new ductwork provided better air flow, and a few additional vents were installed. Bryan subcontracted the ductwork, but this turned out excellent, with a few additional vents for better placement than in the original installation. The ducts are insulated, unlike the original installation. The ducts are routed over the mid-span rafter ties, rather than along the floor of the attic as in the original installation, so I have somewhat better access and storage space in my attic now. There is easy access to the air filter, which is a 2-inch-thick pleated filter, rather than the older-style one-inch-thick filter. July is a bad time to find an air conditioner contractor. I contacted five contractors. Four responded. Bryan came over the next day, while none of the others could come within a few weeks. Bryan quoted the day after that. Then the next day, he brought over two temporary air conditioner units (the kind that roll around on wheels and have a duct out a window) so we were ok in our bedroom and kitchen. A couple of days later he brought over a third such unit. That kept us comfortable until the Rheem units arrived and he could install them. Our drop-down attic stairs needed replacement before work could begin. Bryan recommend a contractor who did excellent work, replacing our 37-year-old, spring-loaded wooden stairs with hydraulic (or pneumatic) aluminum stairs. This work including replacing wooden molding and painting that ended up looking as good as the original installation. There was no damage to any interior walls, molding, or handrails during any of the work, including removing the old air handler and ductwork from the attic and installation of the new air handler and ductwork. Bryan sped up the job by doing everything as soon as possible, such as installing the compressor outside and the air handler in the attic while waiting for the ductwork installation. Bryan arranged an electrician the very next morning after ductwork installation. All old scrap metal, including the old compressor, air handler, and ducting was picked up the very same day that it was hauled down from the attic and onto my driveway. They chose a reasonable location that was out of sight and wouldn't damage my grass, but it was nice that it was all removed right away. Bryan filled out all paperwork for me for the energy rebate. All I had to do was sign it and mail it, so that was very convenient. This review is for a brand-new 3-ton Rheem central air conditioning system, completely separate from my heating system and its ducts. .