Matching on Angi
Mobile Home Remodeling
We found Granite America through the Internet. On 1/2/12, we went to their yard to search for a granite remnant for our island countertop in our master closet. We found a very nice piece and paid the 50% deposit. When discussing installation date, we specifically wanted the last appointment of the day on President's Day as this was the installation date of the closet system which included the island where the granite would be placed. The Office Manager said it would not be a problem since we were scheduling out so far in advance. Note: This is the only part of my experience with this company that was disappointing. A few days before install date, the Office Manager called to confirm scheduling. She proceeded to tell me that they were experiencing labor shortages and to avoid paying overtime, she wanted to reschedule us for a different date. I was a little taken aback because it is not only unprofessional to discuss not wanting to pay overtime to their employees, it isn't the customer's problem. I apologized but also told her that profit/fade is not my concern and that I expected her to keep the appointment since I requested the 2/20/12 install on 1/2/12. Furthermore, it was a 30 minute job vs. an all day ordeal. The installers showed up around 4:30 and installed the countertop in less than 15 minutes. They did a great job and I love my island countertop!